Valki 365's Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") has been prepared by the entity operating the Valki 365 platform. It describes how Valki 365 collects your personal data, the purposes for which it is used, how it is kept secure, and what rights you have.

By registering with or using any service on Valki 365, you agree to this Privacy Policy. We may update this policy at any time—you will be notified of any significant changes via email or platform notification.

2. What Information We Collect

Valki 365 collects two types of data—directly from you and automatically through your use of the platform.

Directly Collected Data:

• Name, date of birth, and gender.
• Email address and mobile number.
• Current address and country.
• Identity verification documents (national ID, passport, etc.).
• Payment information (limited details of bank account or mobile banking number).

Automatically Collected Information:

• IP address and geographic location.
• Device type, operating system, and browser.
• Platform usage history and gaming activity.
• Transaction history.
• Cookie and session data.

3. How We Use Your Information

Valki 365 uses the data it collects for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To fulfill our legal obligations under AML and KYC regulations.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Contact: To send important updates, security alerts, and support messages.
• Promotions: To inform you of relevant offers and bonuses with your consent (you can opt out at any time).

Valki 365 never sells your data to advertisers or shares it with third parties for marketing purposes without your consent.

4. Data Sharing & Third Parties

Valki 365 may share your data with third parties in limited circumstances. All such sharing is always subject to strict confidentiality agreements.

Parties with Whom Data May Be Shared:

• Payment Processor: Limited data is shared with payment gateways to process deposits and withdrawals.
• Identity Verifier: With authorized verification services to complete the KYC process.
• Legal Authorities: With regulatory authorities under court order or legal obligation.
• Technology Service Provider: With cloud, server, and analytics service providers for platform operations.

5. Data Security Measures

Valki 365 follows the highest industry standards to protect your data. Our security framework is multi-layered—if one layer fails, the others continue to keep you protected.

• SSL/TLS 256-bit Encryption: All data transmissions are encrypted.
• Database Encryption: Stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & IDS: Round-the-clock network monitoring and intrusion detection.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection.

However, no method of transmission over the internet is 100% secure. If you notice any suspicious activity, please contact Valki 365 Support immediately.

6. Cookies & Tracking Technologies

Valki 365 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Analytics Cookies: Used to analyze platform usage.
• Preference Cookies: Remembers language and display preferences.
• Marketing Cookies: Used to display relevant advertisements and offers.

You can manage or delete cookies at any time through your browser settings.

7. Your Data Rights

As a Valki 365 member, you have the following rights regarding your personal data. These rights are upheld under GDPR and international data protection laws.

8. Protection of Minors' Data

Valki 365 strictly does not serve anyone under the age of 18. We do not knowingly collect personal data from minors.

This is ensured through age verification at registration and the KYC process. If we become aware that a minor's data is present in our system, that data will be deleted immediately and the associated account will be closed.

9. International Data Transfers

As Valki 365 operates internationally, your data may be processed or stored on servers located in various countries. Appropriate data protection measures are ensured in every country to which your data is transferred.

For international transfers, Valki 365 uses GDPR-approved Standard Contractual Clauses (SCCs) or other approved mechanisms.

10. Data Retention

Valki 365 retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (in accordance with AML and financial regulations).
• Communication Logs: 1–3 years.
• Cookie Data: From a few days to several months, depending on the type of cookie.
• Analytics Data: Typically 26 months.

Once the retention period expires, data is securely deleted or anonymized.

11. Contact & Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact the Valki 365 Data Protection team.

• Email: [email protected]
• Live Chat: Platform live chat support (available 24/7).
• Response Time: Usually within 72 hours.

If you are not satisfied with the resolution of your complaint, you may also lodge a complaint with the relevant data protection authority.